PBX stands for Private Branch Exchange, it is a private telephone network used within a company. Users of the PBX phone system share a number of outside lines to make external phone calls.

A lot of customers using an IP Private Branch Exchange continue using their existing analog phone lines but integrate them into their LAN by using a VoIP gateway.

There are two main advantages in switching to a VoIP PBX, these are:

1. Cost
2. Flexibility

COST OF VOIP PBX

Here are some reasons why you would want to switch to a VoIP PBX system:

• Traditional Keyed Systems become increasingly expensive to maintain with support contracts and on-site vendor visits.
• VoIP PBX’s allow you to self-maintain with an easy to use graphical user interface, so you don’t have to hire anyone outside of your office for day-to-day or monthly upgrades and maintenance (with the possible exception of running straight asterisk).
• Integrate SIP Trunks and eliminate PoTs lines to decrease your cost on long distance and international phone calls.
• Multiple locations can dial IP PBX to IP PBX to make free phone calls, and allow extension to extension calling between branches.
• Connect your phones and PC’s on the same network, eliminating the need for additional wiring and cabling.

In situations where just one network connection is available you can use a managed switch to manage both the data traffic and voice traffic.

Most managed switches have optional PoE (power over Ethernet); allowing you to purchase just on UPS to backup all the phones on your network rather than putting an individual UPS at each work station.

FLEXIBILITY OF VOIP PBX

VoIP PBX systems are extremely flexible because:

• Open standards has allowed innovation, and thus an increased amount of products and subsequent competition which forces companies to increase customer service and decrease cost.
• Use almost any SIP Based IP Phone with any of the IP PBX’s offered on our website.  For example, tying in with the cost benefits, you could purchase a $60.00 IP Phone or you could purchase a $300.00 IP Phone with many choices in between.
• Growing companies can easily add new users on the system. Typically all that’s involved is the purchase of a new IP Phone. Comparatively, a proprietary phone system will require the purchase of various licenses and hardware modules.
• Conference calls, call transferring, auto-attendant, IVR, custom hours, and a number of other features can be set up just by clicking, dragging, and dropping a web administration menu making your day more productive, and the presentation of your business more professional.

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Purchasing Samsung Officeserv business telephone systems is a long term investment. But what exactly can you do with them?

 Samsung Officeserv business telephone systems: benefits

1. Call pairing. Thanks to Samsung Officeserv call pairing feature you can pair your mobile phone with your desk telephone number and you will no longer miss an important business phone call.
2. Call record. This a very useful feature if you need to remember important points if you did not have time to write down or if you did have no pen and paper available. Note that you will need to ask permission before you record the call.
3. Direct in dial numbers. Officeserv have a direct in dial number feature which means that each employee in your organisation gets a direct phone number thus bypassing the operator and receptionists.
4. IP Phone. This feature enables you to stay connected even when you are not in the office and work as part of your office telephone systems thanks to data and voice networks convergence.
5. Softphone. This program can be installed on your laptop and can be used to make calls like you were in the office.

If you like what Samsung Officeserv business telephone systems can do, contact Qtel.

44 Ashington Court
Navan Road
Dublin 7
Ireland.

Telephone: +353 1 901 1190 Direct e-Mail: info@qtel.ie

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We have compiled a list of the most common five warning signs that tells when you need to update your business phone system.

1. Lack of scalability. Your business is growing and is unable to accommodate your growth. If your current phone system cannot accommodate additional staff it’s definitely time to upgrade.
2. Inability to handle call volume. As a successful business owner you can expect your incoming and outgoing phone calls to increase. But can you handle them? Check that you have sufficient capacity on your current service. If not, it’s time to upgrade.
3. Your system is incompatible with VoIP. You know that this is the future system, the ability to make calls via an Internet protocol has many advantages including being cost effective and scalable.
4. Is multi-office feature available? If you plan to open more business branches your phone system should support multiple offices. Adding and managing line extensions should be easy and inexpensive.
5. Are mobile phones integrated? When a customer calls you should be able to transfer the call to a mobile phone without losing business opportunities.

Recent trends have seen many organisations are currently updating to cloud communication platforms which provide superior operational efficiency. Updates can be downloaded automatically and scaling will no longer be an issue as adding new employees or locations becomes easier.  

If you are considering updating your business phone system, you should research prices, services offered and the support offered by the providers. If you need help deciding if you need to upgrade your phone system and how, contact  Qtel now.

44 Ashington Court

Navan Road

Dublin 7

Ireland

+353 1 901 1190

info@qtel.ie

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Selecting the right business phone system involves important decisions. If the wrong system is selected, it can have financial and operational implications. Making the right decision means looking at the future and plan in advance.

Here’s what you Need to Consider when Choosing a Phone System.

1. Consider your business plan. How many staff members will need a phone line in two or three years? Simple phone systems can be installed by anyone with the purchase of phone equipment at the local store. However, if you plan to hire more staff because your business is growing, you will need to reconsider this solution.
2. Decide on important features needed. Do you need a receptionist or an auto-response to reach your customers? Do you need conference calling or call forwarding? Make a list of features you need and use it as a guideline to compare different systems.
3. Select the technology you need. Private Branch Exchange (PBX) works on a primary equipment that accepts lines from the utility company. Voice Over Internet Protocol (VOIP) do not use phone lines or special equipment. Each phone is plugged into an internet connection. PBX can be expensive and hard to program but additional phones are not expensive. VOIP systems are easy to use but each handset can be more expensive.
4. Before you purchase and make decisions, determine how simple is it to add new lines and new features. Many systems can be changed only with the help of technicians and this can be fairly expensive.
5. Select the system that is more user friendly and adapts to your business needs. Also, enquire about ongoing service costs as these can be unsustainable in the long term and can be avoided by talking to a professional first.

If you need help choosing the right telephone system for your business talk to Qtel. We have 30 years experience and we partner with leading providers to design and implement phone systems to suit your business needs.

QTel
44 Ashington Court,
Navan Road,
Dublin 7
Ireland

Telephone: +353 1 901 1190 Direct e-Mail: info@qtel.ie

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After reviewing the many benefits VoIP has to offer, you may have decided that VoIP service is the service for you and you’re looking to switch. Here are some top tips to help you overcome any potential hurdles and make the most of your new VoIP system:

Not sure about installation, contact an expert.

VoIP systems can be relatively straightforward to install in small businesses with limited connections. However, for larger SMEs and businesses or indeed if you are doubtful in your abilities to install a system yourself, you should always contact a VoIP expert.

VoIP systems will work best if installed and configured by experts, they can also implement structured cabling systems to keep wiring in order.

Test it before rolling it out.

Instead of switching your company over all at once, it is advised to test a VoIP service with a few selected users for a trial period. Once you’re satisfied, you can then extend it to other employees. Any potential problems will be flagged during this trial and your VoIP vendor can address these prior to a full roll out.

• It is advised to keep your traditional phone system as a backup during the transition.

Set up call forwarding.

It pays to be prepared and call forwarding is a great precautionary tool. Although highly unlikely, if your power is cut, or your computer network goes down, your VoIP service may be affected. Call forwarding is an excellent backup feature. You can configure your VoIP service to automatically forward unanswered calls to a mobile, landline number or voicemail to ensure contact with clients and employees is maintained.

Secure your network.

Make sure your network security is thorough and up to date. This relates to VoIP but also just as a general rule operating a business in the digital age.

Hackers and bugs constantly seek to undermine your network so you must protect and secure your network. This ensures a more efficient VoIP experience and provides many benefits to your business.

As VoIP technology continues to evolve and grow. New benefits are becoming apparent for small businesses constantly. For example, many new wireless PDA/phone combination devices enable you to connect to wifi networks and use your VoIP service to aid be business man on the go.

VoIP is provided through data plans when wifi is not available on mobile devices. This allows a massive increase in mobility and visible decreases in your mobile data charges.

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“Are you looking to save costs while expanding your Empire”

QTEL has a solution for you, upgrade and save!

Weather your starting up a new business or a longstanding company that has withheld the current recession in Ireland you need to always be looking at ways to Save, Save, Save on costs.

Here in QTEL we do just that. Currently we are meeting with both existing and new customers to talk about VoIP (Voice over internet protocol) – Voip ireland. Voip Ireland

So I hear you ask “what’s that??” and “how can that save me money?” – Voip Ireland

The answers are simple; firstly it keeps communication start up costs to a minimum and has a reliable and cost effective telephone service. Its not brand new either its been the best kept secret of successful business across the nation and the world. With the improved broadband services in Ireland now it makes it a lot more accessible.

So here are some of the benefits of VoIP: Voip ireland

• Expanding the Team – You can add new extensions and numbers to the directory with ease. The good news is that there’s no extra set up costs either. Voip Ireland
• Broadening your horizons – Time to think BIG!! The destination you decide. It maybe that you want to have offices around the island or even the globe and to have them communicating at a very low cost to you with very cost efficient calls.
• Working on the GO…. Anywhere ,Anytime! – As VoIP (http://en.wikipedia.org/wiki/Voice_over_IP) is entirely Internet based you can make and receive calls wherever you are once you have access to an internet connection (and that’s a lot of places!). This brings working from home to a whole new level be it your office in Cannes, Florida or even Necker Island, the choice is yours.

Still confused???? Let me break it down in a table for you – VoIP v’s PSTN (Public Switch Telecom Network) – www.Qtel.ie

Am I explaining myself clearly? If not and you need more information check out our website at www.Qtel.ie . Also you can give Brian or Noel a call to discuss your saving options, and see what solution suits you. If you decide to stay with your PSTN line we can help you look at ways to save money, knowing every little bit helps. Remember all those cents add up to EUROS!!

So give us a call on 01 90 111 90. Voip Ireland

Current discounts available on all new and existing customers to QTel switching to VoIP. Voip ireland

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Model Name	SMT-i5210	SMT-i5220	SMT-i5230	SMT – i5243	SMT- i5264
LCD	2.8″ 128 x 64 pixels, Mono	3.2″ 128 x 64 pixels, Mono	3.2″ 128 x 64 pixels, Mono	4.3″ 480 x 272 pixels, Colour	NA
Back-Light	Y	N	Y	Y	NA
Fixed Function keys	11	11	11	11	0
Context sensitive Keys	3	4	4	10	0
Programmable keys/BLF	14/14	24/24	7/LCD	14/14	64/64
Navigation button	Y	Y	Y	Y	N
Speaker Phone	Y	Y	Y	Y	NA
Headset port	Y	Y	Y	Y	NA
Bluetooth	N	N	N	Y (USB Dongle)	NA
Voice Codec	G.711, G.729AB, G.722	G.711, G.729AB, G.722	G.711, G.729AB, G.722	G.711, G.729AB, G.722	NA
Video Codec	N	N	N	MPEG-4, H.363, H.364	NA
Camera	N	N	N	Y (USB)	NA
XML Support	Y	Y	Y	Y	NA
UC Interface	N	Y	Y	Y	NA
sRTP	Y	Y	Y	Y	NA
*Multi Server Support	Y	Y	Y	Y	NA
*Intelligent Remote Connections	Y	Y	Y	Y	Y
30°/60°ption	Y	Y	Y	Y	Y
Ring tones	5	5	64 Poly	65 Poly	NA
Prepared for AOM connection	Y	Y	Y	Y	Y
Network interface	2 port 10/100 baseT	2 port 10/100 baseT	2 port 10/100 baseT	2 port 10/100 baseT	2 port 10/100 baseT
Gigabit	O	O	O	O	N
PoE	5W (Class 2)	5W (Class 2)	5W (Class 2)	7.5W (Class 2)	6.4W (Class2)
Dimensions	W x L x D (mm) 223 × 223 × 113	W x L x D (mm) 223 × 223 × 113	W x L x D (mm) 223 × 223 × 113	W x L x D (mm) 223 × 223 × 113	W x L x D (mm) 137 × 223 × 113

Features and specifications are subject to change without prior notification.

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XML Browser Capability

The SMT-i5243 supports the XML Open Interface allowing 3rd party applications to push through to the rich colour display of the phone. Surrounding the screen are 10 context buttons allowing users to interact with the award winning user interface or any bespoke XML software application. In addition, the phone supports high definition video streaming directly into the screen.

Screen customisation

Screen customisation is just one of the added features on the SMT-i5243, the colour LED screen enables the user to customise the screen content, whether its displaying the company logo or products, or just putting up your latest holiday snaps, the customisation tool enables the user to make full use of the colour screen.
Uploading can be done through the use of OfficeServ Communicator, an application installed on your desktop or via the USB port on the side of the phone.

Toll Fraud Secure Solution

Open Standards based IP voice connections are increasingly under attack by hackers presenting potential risks in your business adopting VoIP technologies.

Offering one of the most secure VoIP option in the market against toll fraud, all Samsung IP Terminals supports sRTP (Secure Real Time Protocol) encrypting speech and IP Address Secure within the OfficeServ platform. These technologies block rogue attempts to use genuine users account details (if known) to connect to the system and make calls using your phone lines.

Self Labelling

The SMT-i5230 has been designed to give full flexibility to the user, the self labelling function on this model means the user no longer has to write on a piece of paper and constantly change it when an extension number or contact changes. This unique feature enables the user to prgramme up to 99 keys via an LCD screen.

Unified Communication Dial

The UC (Unified Communication) integration to OfficeServ Collaboration application via its centrally mounted UC dial which allows the user to dial in their availability, out of office or in meeting status which is instantly visually reported to other users via a buddy list on another user phones or via the OfficeServ Communicator desktop collaboration module. Switch from active to busy to do not disturb with a turn of the dial.

Superior Connectivity – Superior Quality

As standard the phone is equipped with dual Ethernet ports allowing the handset and data equipment to connect via a single CAT5 connection. To reduce the requirement for power sockets and additional cables support of Power Over Ethernet (PoE) is standard. If running voice and data on the same network, i5200 series supports both data priority and voice tagging capabilities allowing suitably equipped networks to apply full QoS (Quality Of Service) maintaining crystal clear speech quality. Furthermore, the i5200 series supports Packet Loss Correction (PLC) technology and the capability to select the best speech compression based on the available bandwidth if calling a colleague in the office over the local network or remotely over the public internet.

VPN Capability

Through use of its unique remote deployment technology, the Samsung SMT- i5200 series of IP phones can be easily deployed at any remote location allowing Tele-Working across the public Internet, without the additional requirement, cost or complexity of a hardware VPN. The SMT – i5200 will self configure back to the OfficeServ system when connected to an Internet or private network connection, (a VPN is not required, but SMT – i5200 series can also work via a customer provided VPN) without the need and cost of local technical assistance. When deployed remotely, i5200 becomes a seamless extension of the OfficeServ, supporting all system features including, paging, voicemail, desk to desk dialling, trunk access directory dialling and desktop application integration.

Flexible design

Flexible design allows the handset to be positioned at 30 degrees and 60 degrees on your desk or if required wall mounted without requiring any further hardware or adaptors. (Please note that the 5210 and 5230 IP handsets require a wall mount bracket that is not supplied in the box. The bracket can be ordered from your supplier).

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SMT – i5243

The i5243 IP telephone offers the most advanced feature set including supporting Unified Communications (Presence), Video and XML Open Standard Architecture via a full colour high definition LED screen.
The phone supports 14 programmable keys with embedded lamp indication which can be configured as either a one touch feature or as Busy Lamp Field (BLF) key indicating the status of nominated users, in or outside the building, with three status indications; Busy, Free or In Meeting.
The SMT-i5243 supports the XML Open Interface allowing 3rd party applications to push through to the rich colour display of the phone. Surrounding the screen are 10 context buttons allowing users to interact with the award winning user interface or any bespoke XML software application. In addition, the phone potentially supports high definition video streaming directly into the screen.

SMT-i5230

Enjoy full Unified Communication features with the easy-to-control Samsung IP Phones. Integrated with a PC, Samsungs IP Phone Series provides enhanced multimedia UC solutions such as Presence, Scheduler, Instant Messaging and Video. The SMT-i5200 series have a significant competitive advantage in video solutions and recording, as well as being an award winning modern design.
The 5200 series benefits from the latest techniques in digital speech processing and audio technology all delivered over IP, the natural technology for best performance. The Samsung IP handset delivers in all respects. If communications are clear, the message you want to deliver is also clear. The SMT-i5230 has an added feature, Self-labelling programmable keys, this is unique to the i5230, allowing you to programme up to 99 keys. It is also fitted with BLF and an LCD.
(Please note that where a 5230 is required to wall mounted it requires a separate wall mount bracket, which is not supplied in the box).

SMT-i5220

The SMT-i5220 IP telephone supports the full feature set OfficeServ7000 and added UC (Unified Communication) integration in a modern stylish & ergonomic design. The i5220 can be wall or desk mounted and supports full duplex hands free or dual handset/headset use with dedicated headset & handset ports. The phone supports 24 Soft programmable keys with embedded lamp indication. Soft keys can be configured as either a one touch feature (a lamp indicates whether the feature is active or not) or as Busy Lamp Field (BLF) key indicating the status of nominated users, in or outside the building, with three status indications Busy, Free or In Meeting. User can configure their own softkeys through the use of Easyset. Users are prompted to the most relevant features to use as they conduct any call transaction through the phones intuitive context driven display making the i5220 one of the easiest phone to use in class.

SMT-i5210

The SMT-i5210 IP telephone supports the full feature set OfficeServ7000 and added UC (Unified Communication) integration in a modern stylish & ergonomic design. This includes an LCD screen, 14 programmable keys and direct access to voice mail, call logs and system directory are just a few of the items accessible at the touch of a button giving you a clear window to your communications world. Flexible design allows the handset to be positioned at 30 degree and 60 degree on your desk or if required wall mounted with a separate bracket. Intelligent VPN software allows non-technical users to connect remotely over the internet without any extra hardware, with your calls secured using SRTP encryptions.

SMT- i5264

The affordable Samsung 64 button Add On Module (AOM) simply connects to any 5200 series handset using a standard data cable to provide an instant increase in the number of buttons available when they are needed.

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